Ron Mardenly

About

Ron Mardenly has spent 30 years solving the hardest omnichannel problems at global scale. As former Head of the Global Digital Center of Excellence at McDonald's, he architected customer journeys across tens of thousands of locations and multiple digital platforms — driving measurable improvements in satisfaction, conversion, and lifetime value.

His career spans senior roles at some of the world's most demanding organisations: Amazon, where he worked on customer experience infrastructure at scale; KPMG, where he led CX transformation engagements for Fortune 500 clients; Staples, where he redesigned the omnichannel retail model; and Emaar, where he built digital CX frameworks across one of the Middle East's largest real estate and hospitality groups.

At Zephyr Path, Ron leads strategy and operations — bringing the enterprise blueprint, the operating model, and the pattern recognition that only comes from doing this at the highest level, repeatedly. He works directly with senior client leadership to diagnose the real gaps in the customer journey and design the architecture to close them.